Privacy policy

This Privacy Policy describes how Ovyre LLC ("Ovyre," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit or use realovyre.com, purchase our products, enroll in the Ovyre VIP Membership, communicate with us, or otherwise interact with our website, products, features, tools, and services (collectively, the "Services").

Ovyre's online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control with respect to those privacy matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

For purposes of this Privacy Policy, "personal information" generally means information that identifies, relates to, describes, or can reasonably be linked to an individual.

Personal information does not generally include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.

Depending on how you interact with Ovyre, where you live, and applicable law, we may collect or process the following categories of personal information.

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Other contact information you provide

Payment and Financial Information

This may include information related to:

  • Credit or debit card payments

  • Payment methods

  • Billing details

  • Transaction information

  • Payment confirmations

  • Refunds

  • Recurring membership payments

Payment card information may be processed by Shopify, payment processors, or other payment service providers on our behalf.

Ovyre may not directly store complete payment-card numbers where those details are handled by our payment processors.

Account Information

This may include:

  • Username

  • Password or authentication credentials

  • Account settings

  • Preferences

  • Saved information

  • Account activity

Order and Transaction Information

This may include:

  • Products viewed

  • Products added to your cart

  • Wishlist activity

  • Products purchased

  • Order history

  • Returns

  • Exchanges

  • Refunds

  • Cancellations

  • Shipping information

  • Transaction history

Ovyre VIP Membership Information

If you enroll in the Ovyre VIP Membership, we may collect and process information relating to your membership, including:

  • VIP enrollment status

  • Free-trial start and expiration dates

  • Membership activation date

  • Membership renewal dates

  • Recurring billing status

  • Membership payment history

  • Membership cancellations

  • VIP discounts used

  • Customer-support requests relating to your membership

The Ovyre VIP Membership currently includes a 14-day free trial and, unless canceled before renewal, automatically continues at $29.99 every 28 days as described in our Terms of Service.

Communications With Us

We may collect information you provide when communicating with Ovyre, including through:

  • Email

  • Telephone

  • Customer-support requests

  • Contact forms

  • Reviews

  • Feedback

  • Returns or refund inquiries

  • Membership inquiries

Device and Technical Information

We may automatically collect information about the device and technology you use to access the Services, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Device identifiers

  • Cookie identifiers

  • Similar technical information

Usage Information

We may collect information regarding how you interact with the Services, including:

  • Pages visited

  • Products viewed

  • Links clicked

  • Browsing activity

  • Cart activity

  • Date and time of visits

  • Referring websites

  • Interaction with features or advertisements

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Directly From You

We collect information you voluntarily provide when you:

  • Create an account;

  • Place an order;

  • Enroll in the Ovyre VIP Membership;

  • Contact customer support;

  • Request a return or refund;

  • Submit a review;

  • Subscribe to marketing communications; or

  • Otherwise communicate with us.

Automatically

We may automatically collect certain information when you access or use our Services through cookies, pixels, tags, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services on our behalf, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Fraud-prevention providers

  • Customer-support providers

  • Marketing platforms

From Business Partners and Other Third Parties

Where permitted by law, we may receive information from marketing partners, advertising providers, social-media platforms, analytics companies, or other third parties.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and Improving the Services

We may use your information to:

  • Process and fulfill orders;

  • Process payments;

  • Deliver products;

  • Manage customer accounts;

  • Provide customer support;

  • Process returns, refunds, and exchanges;

  • Remember customer preferences;

  • Maintain shopping carts or wishlists;

  • Recommend products;

  • Improve our products, website, and Services; and

  • Personalize your shopping experience.

Managing the Ovyre VIP Membership

If you enroll in the Ovyre VIP Membership, we may use your information to:

  • Activate your membership;

  • Administer your 14-day free trial;

  • Provide VIP pricing and benefits;

  • Determine membership eligibility;

  • Process recurring membership payments;

  • Send membership-related communications;

  • Manage renewals;

  • Process cancellations;

  • Maintain membership records; and

  • Respond to billing or membership inquiries.

Processing Payments

We use payment-related information to complete purchases, process recurring VIP Membership charges, issue refunds where applicable, detect payment errors, and maintain transaction records.

Marketing and Advertising

Subject to applicable law and your communication preferences, we may use personal information to:

  • Send promotional emails;

  • Send marketing communications;

  • Advertise Ovyre products or offers;

  • Measure the effectiveness of advertising;

  • Personalize advertising; and

  • Show advertisements based on your interactions with our Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those emails.

Even if you unsubscribe from promotional communications, we may continue to send transactional or service-related communications, such as:

  • Order confirmations

  • Shipping notifications

  • Refund information

  • Account notices

  • VIP Membership notices

  • Billing communications

  • Security-related communications

Security and Fraud Prevention

We may use personal information to:

  • Detect fraudulent transactions;

  • Prevent unauthorized account access;

  • Protect customers;

  • Investigate suspicious activity;

  • Protect Ovyre and our service providers; and

  • Maintain the security and integrity of our Services.

Customer Communications

We may use your information to communicate with you regarding:

  • Orders;

  • Deliveries;

  • Returns;

  • Refunds;

  • Account issues;

  • VIP Membership questions;

  • Recurring billing;

  • Cancellations;

  • Customer-support requests; and

  • Other service-related matters.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

  • Comply with applicable laws;

  • Respond to lawful governmental or legal requests;

  • Respond to subpoenas or court orders;

  • Establish, exercise, or defend legal claims;

  • Enforce our Terms of Service and policies;

  • Investigate suspected violations;

  • Protect our legal rights; or

  • Protect the rights, safety, or property of others.

4. COOKIES AND SIMILAR TECHNOLOGIES

Ovyre, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • Remember customer preferences;

  • Maintain shopping-cart functionality;

  • Keep accounts signed in;

  • Understand website usage;

  • Measure website performance;

  • Prevent fraud;

  • Provide personalized content;

  • Measure advertising effectiveness; and

  • Support targeted or interest-based advertising where permitted by law.

Your browser or device may allow you to control certain cookies.

Disabling certain cookies may affect the functionality or availability of parts of our Services.

Where required by applicable law, we will provide additional cookie choices or consent mechanisms.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, comply with legal obligations, or for other purposes described in this Privacy Policy.

Shopify

Our store is powered by Shopify. We may provide information to Shopify or Shopify may collect information directly when you interact with the Services.

Service Providers

We may disclose personal information to vendors and service providers that perform services on our behalf, including providers of:

  • Payment processing

  • Website hosting

  • E-commerce technology

  • Information technology

  • Analytics

  • Customer support

  • Email communications

  • Marketing

  • Fraud prevention

  • Cloud storage

  • Order fulfillment

  • Shipping

  • Returns management

These providers may process information only as permitted by applicable agreements, their own legal obligations, and applicable law.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, phone number, email address, and order details to companies involved in delivering your order.

Business and Advertising Partners

Subject to applicable law, we may share certain information with advertising, analytics, and marketing partners to help us advertise, measure campaigns, and understand how customers interact with Ovyre.

Depending on where you live, some of these activities may constitute "selling," "sharing," or processing personal information for targeted advertising under applicable privacy laws.

Where applicable, you may have the right to opt out of such processing.

At Your Direction

We may disclose personal information when you direct us to do so, request a service that requires disclosure, or otherwise consent.

Corporate Transactions

If Ovyre or Ovyre LLC is involved in a merger, acquisition, financing transaction, reorganization, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction.

Legal Purposes

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with law;

  • Respond to valid legal process;

  • Protect Ovyre's rights;

  • Enforce our policies;

  • Prevent fraud or abuse;

  • Protect the security of the Services; or

  • Protect customers or others.

6. RELATIONSHIP WITH SHOPIFY

Our Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services and the functionality available to Ovyre.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your state, province, or country.

Shopify may also process information from your interactions with Ovyre together with information from interactions with Shopify and other merchants when providing certain Shopify features.

In circumstances where Shopify determines the purposes and means of its own processing, Shopify is responsible for that processing in accordance with its privacy policies.

You may review Shopify's Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/app-users

Shopify also provides privacy-management tools at:

https://privacy.shopify.com/

7. TARGETED ADVERTISING AND PRIVACY CHOICES

Depending on where you reside, applicable privacy law may give you the right to opt out of certain uses or disclosures of your personal information for:

  • Targeted advertising;

  • Cross-context behavioral advertising;

  • Sale of personal information; or

  • Sharing of personal information.

Where applicable, privacy choices may be made through privacy controls made available on our website or by contacting us at:

support@realovyre.com

Where required by applicable law, we may also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control (GPC).

When a legally recognized opt-out preference signal is received, we will process it as required by applicable law.

8. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, services, social-media platforms, or online properties operated by third parties.

Ovyre does not control these third parties and is not responsible for their:

  • Privacy practices;

  • Security practices;

  • Content;

  • Accuracy;

  • Products;

  • Services; or

  • Policies.

We encourage you to review the privacy policies and terms of any third-party website or service you use.

Information you post publicly or semi-publicly on social-media platforms or other websites may be visible to other users and may be used by those third parties according to their own policies.

9. CHILDREN'S PRIVACY

The Services are not intended for children who are not legally permitted to use the Services without parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at:

support@realovyre.com

We will review the request and take appropriate action as required by applicable law.

We do not knowingly sell or share, as those terms may be defined by applicable privacy law, personal information belonging to individuals under 16 where prohibited by law.

10. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, computer system, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

You are responsible for maintaining the confidentiality of your account credentials.

If you believe that your Ovyre account or personal information has been compromised, please contact us promptly at:

support@realovyre.com

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfill orders;

  • Maintain customer accounts;

  • Administer VIP Memberships;

  • Maintain transaction and billing records;

  • Provide customer support;

  • Resolve disputes;

  • Prevent fraud;

  • Satisfy tax, accounting, regulatory, or legal requirements; and

  • Enforce our agreements and policies.

Retention periods may vary depending on the type of information, our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal practices.

12. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to obtain certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your jurisdiction, you may have the right to opt out of certain processing involving targeted advertising or the sale or sharing of personal information.

Right to Withdraw Consent

Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable law.

Right to Appeal

Certain jurisdictions may provide the right to appeal a decision we make regarding a privacy request.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercise a privacy right available to you under applicable law.

13. EXERCISING YOUR PRIVACY RIGHTS

You may submit a privacy request by contacting us at:

Email: support@realovyre.com
Phone: +1 (307) 218-5208

We may need to verify your identity before processing certain requests.

Verification requirements may vary depending on:

  • The type of request;

  • The sensitivity of the information involved;

  • The jurisdiction in which you reside; and

  • Applicable law.

Where permitted by law, you may use an authorized agent to submit a privacy request on your behalf.

We may require reasonable evidence that the agent is authorized to act for you and may also request that you verify your identity directly.

We will respond to verified privacy requests within the time required by applicable law.

14. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the applicable email.

Opting out of marketing communications does not prevent Ovyre from sending communications that are necessary to manage your relationship with us.

For example, we may continue to send:

  • Order confirmations;

  • Shipping notices;

  • Refund notifications;

  • Account information;

  • Security notices;

  • Customer-service messages; and

  • VIP Membership billing, renewal, cancellation, or other transactional notices.

15. INTERNATIONAL DATA TRANSFERS

Ovyre, Shopify, and our service providers may process, transfer, or store personal information in countries other than the country in which you reside.

Privacy and data-protection laws may differ between jurisdictions.

Where applicable law requires protections for international transfers, we or our service providers may rely on recognized legal transfer mechanisms, including:

  • Standard Contractual Clauses;

  • Adequacy decisions;

  • Approved contractual mechanisms; or

  • Other legally recognized safeguards.

16. COMPLAINTS

If you have a concern or complaint regarding Ovyre's handling of your personal information, please contact us first so that we can review the matter.

Email: support@realovyre.com
Phone: +1 (307) 218-5208

Depending on where you reside, you may also have the right to submit a complaint to an applicable privacy or data-protection authority.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our Services;

  • Technology;

  • Legal requirements;

  • Regulatory requirements; or

  • Other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last Updated" date.

Where required by applicable law, we will provide additional notice regarding material changes.

18. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Ovyre LLC
30 N Gould St
Sheridan, Wyoming 82801
United States

Website: realovyre.com
Email: support@realovyre.com
Phone: +1 (307) 218-5208
Support Hours: 8:00 AM–8:00 PM Eastern Time, Daily